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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All ALTEP products

Heating equipment, automatic pellet and coal boilers, semi-automatic and classic solid fuel boilers, long-term gorenje boilers, pellet burners, electric boilers, boilers and heat accumulators, chimneys, equipment for heating systems
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  • Duo Eko Coal boilers ALTEP
    Duo Eko Coal boilers
    17 kW, 38 kW, 250 kW, etc.
  • Trio Eko Coal boilers ALTEP
    Trio Eko Coal boilers
    150 kW, 200 kW, 600 kW, etc.
  • Semi-automatic gorenje boilers Duo Plus ALTEP
    Semi-automatic gorenje boilers Duo Plus
    15 kW, 17 kW, 75 kW, 95 kW, 250 kW.
  • Semi-automatic gorenje boilers Praktik ALTEP
    Semi-automatic gorenje boilers Praktik
    16 kW, 20 kW, 25 kW, etc.
  • Semi-automatic boilers of long gorenje Classic (Plus) ALTEP
    Semi-automatic boilers of long gorenje Classic (Plus)
    10 kW, 16 kW, 20 kW, 30 kW, etc.
  • Semi-automatic gorenje boilers Duo Uni (Plus) ALTEP
    Semi-automatic gorenje boilers Duo Uni (Plus)
    15 kW, 27 kW, 62 kW, 150 kW, etc.
  • Semi-automatic boilers for long-term combustion Trio Uni (Plus) Gorenje ALTEP
    Semi-automatic boilers for long-term combustion Trio Uni (Plus) Gorenje
    14 kW, 20 kW, 65 kW, 400 kW, 600 kW.
  • Long-gorenje boilers COMPACT ALTEP
    Long-gorenje boilers COMPACT
    15 kW, 20 kW, 25 kW, etc.
  • Long-burning boilers MINI Gorenje ALTEP
    Long-burning boilers MINI Gorenje
    16 kW, 20 kW, etc.
  • Pellet boilers Duo Uni Pellet ALTEP
    Pellet boilers Duo Uni Pellet
    15 kW, 50 kW, 120 kW, 250 kW, etc.
  • Pellet boilers Trio Uni Pellet ALTEP
    Pellet boilers Trio Uni Pellet
    14 kW, 80 kW, 150 kW, 300 kW, etc.
  • Tgio Industrial boilers ALTEP
    Tgio Industrial boilers
    80 kW, 97 kW, 125 kW, 150 kW, etc.
  • Industrial boilers MAX ALTEP
    Industrial boilers MAX
    95 kW, 250 kW, 500 kW, 800 kW, etc.
  • MEGA Industrial boilers ALTEP
    MEGA Industrial boilers
    600 kW, 800 kW, 1500 kW, etc.
  • BIO biofuel boilers ALTEP
    BIO biofuel boilers
    150 kW, 400 kW, 1000 kW, etc.
  • Block-modular boiler houses ALTEP
    Block-modular boiler houses
    from 50 kW to 2 MW, etc.
  • Accessories ALTEP
    Accessories
    bunkers, heat accumulators, etc.

NEW TECHNOLOGIES GROUP

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